Department:         Business/F&I

Supervisor:           General Sales Manager and/or General Manager

Summary Description

Helping to provide credit for customers who want to purchase motorcycles. Structure deals that are in compliance with lender guidelines and the dealership policies, resulting in quick funding, and a high level of customer satisfaction and to uphold the highest ethical standards. Products to be sold include pre-paid maintenance, extended service plans, GAP, tire/wheel protection among others.

Duties and Responsibilities

• Produce acceptable levels of revenue and profits for the dealership by selling Finance, Insurance, and Extended Service and Warranty programs to new and used motorcycle customers.
• Establish and maintain good working relationships with finance sources, factory and other appropriate contracts.
• Maintain files of active insurance and financial agencies.
• Proactively recruit and maintain sources for other Finance and Insurance Products.
• Meet or exceed monthly sales objectives and attain goals. Provide reports as requested.
• Pursue a continuing programs of formal and informal education in the area of expertise to maintain, strengthen and broaden service. Join any relevant associations.
• Submit paperwork to/obtain approval from finance sources on all finance deals.
• Make a reasonable effort to convert cash deals to financed deals by selling the merits of financing versus paying cash.
• Setup finance forecasting in conjunction with the sales department forecasting to achieve the desired percent of penetration and income. This is to be done on a monthly and quarterly basis.
• Maintain a Finance & Insurance Logbook.
• Establish and maintain procedures to ensure timely and proper completion of all related paperwork. Check paperwork for correct title, line information, taxes, etc.
• Handle all Rate and Payment Quotations.
• Act as a liaison to all departments in matters concerning Finance & Insurance.
• Assists and supports overall company policies and procedures and supports the dealership’s philosophy.
• Able to work cross-functionally with all departments with an emphasis on the Sales Department and Service Department.
• Institute and employ a feature/benefit selling methodology so that all customers receive consistent treatment.
• Ensure that the delivery of any new or used motorcycle is a “custom experience” that will create a customer for life.
• Contact customers using mailing lists, tickler files, and personal follow-up to encourage additional sales and ensure customer satisfaction.
• Demonstrates commitment to the Dealership’s Mission Statement and Core Values and acts as a role model to the other Dealership Employees.
• Handle customer complaints quickly and courteously, demonstration empathy, a positive attitude and our commitment to “making things right”.
• Perform other related duties as assigned or requested.

Benefits: 

• Employee discounts. 
• Paid training. 
• 401k (subject to completion of the introductory period and other eligibility requirements). 
• Medical, dental, and vision insurance. 
• Short- and long-term disability. 
• Accident, critical illness, and cancer insurance. 
• Voluntary term life insurance. 
• Flexible spending account access. 
• Legal shield and identity theft shield. 
• Employee assistance program. 
• Paid vacation time (after the first year of employment, full time employees accrue vacation hours – ranges from 40 hours/year up to 120 hours/year based on years of employment). 
• Paid sick leave (all employees earn 1 hour of paid sick leave for every 40 hours worked in compliance with the applicable state paid sick leave law). 
• Paid holidays (based on dealership’s observed holiday policy). 
• Paid bereavement leave. 
• Opportunities for advancement. 
• All subject to eligibility requirements of the applicable benefit plan. 

Supervisory Responsibilities

• None

Qualifications & Job Requirements

• Confidence in ability to be successful. 
• Great attitude and outstanding work ethic.
• Ability to work well in a process driven environment.
• Self-starter and self-motivated.
• Adhere to a standard of professional ethics and be respectful to customers.
• Be knowledgeable of state regulations regarding finance and the Fair Credit Reporting Act. 
• Structure deals in accordance with lender and dealership guidelines. 
• Have a strong menu presentation and use the 300% rule at all times. 
• Disclose financial information to customers.
• Maintain good lender relations and evaluate new lender programs.
• Prepare weekly and monthly reports as requested by management.
• Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet.
• Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus.
• 2 years Finance and Insurance experience preferred.

Physical Demands

• Requires the use of both hands. 
• Frequently works on a computer in a typical office environment.

Working Conditions

• The noise level in the work environment is usually loud.
• Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally exposed to exhaust fumes or other airborne particles. 

Department:         Motorcycle Sales

Supervisor:           Sales Management Team

Summary Description

Focus on the in-store customer experience; follow up with dealership customers & presentation of Harley-Davidson motorcycles. The sale of Harley-Davidson motorcycles to dealership customers appropriate to their preferences and needs by applying the dealership sales process, working in concert with assigned teams and an Assistant Sales Manager (ASM).

Duties and Responsibilities

• Welcome guests into the dealership.
• Narrow down the selection of Harley's to find which ones fit the customers’ needs.
• Follow up phone calls to customers.
• Selling the fun and excitement of Harley-Davidson to customers.
• Responsible for making sure that every person encountered on the sales floor is entered into the Traffic Log.
• Aggressively but politely following up on all prospective customers.
• Meet and exceeding contact goals as assigned by the Sales Manager.
• Follow all procedures to complete all paperwork accurately and in a timely manner.
• Maintain the showroom and display of motorcycles in a manner appealing to customers.
• Remain alert and on the floor, at all times.
• Greet customers immediately, in a courteous and friendly manner.
• Handle telephone transactions quickly and courteously.
• Ensure that customers are properly qualified for needs and wants.
• Practice an effective selling methodology so that all customers receive consistent treatment when doing business (steps 1 through 4 of the Lemco sales process).
• Make introductions to other departments to ensure cross selling of Parts and Accessories, Financing, Insurance Products and Services, Warranties and Service Plans.
• Follow policies regarding road tests, pre-delivery inspections, and vehicle deliveries.
• Handle customer complaints according to dealership policy, showing empathy and a positive attitude, and demonstrate our commitment to “make things right”, as specifically directed by the ASM and/or Sales Manager.
• Attend training sessions as requested by the Sales Manager.
• Perform other related duties as assigned or requested.

Benefits:

• Employee discounts
• Paid training
• 401k (subject to completion of the introductory period and other eligibility requirements).
• Medical, dental, and vision insurance.
• Short- and long-term disability.
• Accident, critical illness, and cancer insurance.
• Voluntary term life insurance.
• Flexible spending account access.
• Legal shield and identity theft shield.
• Employee assistance program.
• Paid vacation time (after the first year of employment, full time employees accrue vacation hours – ranges from 40 hours/year up to 120 hours/year based on years of employment).
• Paid sick leave (all employees earn 1 hour of paid sick leave for every 40 hours worked in compliance with the applicable state paid sick leave law).
• Paid holidays (based on dealership’s observed holiday policy).
• Paid bereavement leave.
• Opportunities for advancement.
• All subject to eligibility requirements of the applicable benefit plan.

Supervisory Responsibilities

• None

Qualifications & Job Requirements

• Knowledge and experience with sales of Harley-Davidson motorcycles and other products sold by the dealership, or the demonstrated ability to quickly learn them.
• Applicable experience in big ticket retails sales strongly preferred.
• Passion for the motorcycling lifestyle and riding community.
• Must have ability to relate with broad customer base.
• Excellent verbal and written communication skills.
• Ability to present oneself as well as the company in a professional manner. 
• Knowledge of applicable laws/policies/principles/etc. 
• Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet.
• Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus.
• Attention to detail. 
• Interpersonal skills and customer service skills required.
• Approachable, likeable, and enthusiastic personality.
• Ability to get along with broad customer base.
• High energy level needed.
• Be self-motivated, positive, driven and helpful.
• Ability to handle confidential information responsibly.
• Great customer service, excellent personal communication, and demonstrated closing skills.
• Ability to work a flexible schedule including weekends, Holidays, and evenings.
• Must be able to work effectively with all areas of the dealership to maximize both the buying experience of the customer and the profitability of the dealership. Experience with CRM and/or computerized inventory systems, or the ability to quickly learn.
• Ability to handle confidential information responsibility required.
• High school diploma preferred.
• Valid driver’s license and motorcycle endorsement. 

Physical Demands

• Requires the use of both hands. 
• Occasionally required to bend, stoop, crouch, reach, and lift 25lbs of material.
• Requires standing and/or walking for extended periods of time. •    Requires the ability to balance and push an 800+lb motorcycle. 

Working Conditions

• The noise level in the work environment is usually loud.
• Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally exposed to exhaust fumes or other airborne particles.
• Frequently works near moving mechanical parts.  

Department:         Motorcycle Sales

Supervisor:           General Sales Manager and General Manager

Summary Description

Lead and manage employees by training and motivating all sales personnel while assisting in the oversight of the Sales Department operations.  Ensure the intensity and consistency of application of the dealership process. Ensure the structure of all deals worked are in compliance with dealership policies resulting in maximizing the volume of bike sales with an emphasis on new bikes. Consistently strive to maximize front-end PUS as well as back end PUS, while delivering a high level customer experience and upholding the highest ethical standards.

Duties and Responsibilities

• Oversee and manage all operations regarding sales of new and used vehicles.
• Ensure that the Sales Department contributes acceptable levels of gross margin and net profits.
• Ensure adherence to the dealership sales process and track results daily using eleads and other measures.
• Ensure Sales Manager Check as well as subordinate checklists are completed and adhered to
• Maintain clean, efficient facilities.
• Ensure sales personnel are alert, well trained, motivated, and available when needed.
• Set quotas for sales personnel in accordance to their skill levels.
• Review eleads on a daily basis, throughout the day and use it to evaluate and train all sales personnel.
• Oversee sales, trade-ins, and delivery of all new and used vehicles.
• Maintain the sales history and/ or vehicle history log in accordance with dealership policy.
• Maintain the inventory control system along with new profit objectives to eliminate the possibility of lower than anticipated profits.
• Become familiar and efficient with all phases of the computer system required for sales management.
• Oversee the management of new and used bike inventory in accordance with dealership policy.
• Maintain a balanced new and used inventory in proportion to sales and projected sales.
• Adhere to established procedures to ensure timely and proper completion of all paperwork.
• Maintain a showroom with a variety of vehicles set-up with an appropriate variety of accessories and paint schemes, displayed in a way that draws customers.
• Ensure that customers are greeted immediately, in a courteous and friendly manner.
• Handle telephone transactions quickly and courteously.
• Ensure that customers are properly qualified for needs, wants, and the ability to buy.
• Follow the dealership sales process so that all customers receive consistent treatment when visiting our dealerships.
• Ensure cross selling of Parts and Accessories, Financing, Insurance Products and Services, Warranties and Service Plans.
• Ensure adherence to the to the dealership quotation methodology for vehicle sales, trade-ins, and purchases.
• Adhere to and enforce established road test, pre-delivery inspection, and vehicle delivery policies.
• Handle customer complaints according to dealership policy, showing empathy and a positive attitude, and demonstrate our commitment to “make things right”.
• Carry out the daily Sales Manager Checklist.
• Adhere to dealership sales and lead follow-up procedures.
• Adhere to budgeted revenue and expense objectives.
• Execute promotional campaigns. 
• Maintain efficiency reports on all sales personnel.
• Update and provide reporting to the General Sales Manager and General Manager as requested.
• Monitor and communicate monthly and annual objectives for the department in collaboration with the General Sales Manager and General Manager.
• Attend training sessions to keep current with Sales Department issues and sales trends.
• Establish departmental work schedule, balancing the workloads of all employees.
• Train all sales personnel to use the dealership sales process.
• Ensure adherence to policies and procedures for the Sales Department in concert with the General Sales Manager and the General Manager.
• Assist the General Sales Manager with recruiting, interviewing, hiring and firing of employees.
• Provide appropriate training for all Sales Department employees in all areas necessary to deliver results.
• Perform other related duties as assigned or requested.

Benefits: 

• Employee discounts. 
• Paid training. 
• 401k (subject to completion of the introductory period and other eligibility requirements). 
• Medical, dental, and vision insurance. 
• Short- and long-term disability. 
• Accident, critical illness, and cancer insurance. 
• Voluntary term life insurance. 
• Flexible spending account access. 
• Legal shield and identity theft shield. 
• Employee assistance program. 
• Paid vacation time (after the first year of employment, full time employees accrue vacation hours – ranges from 40 hours/year up to 120 hours/year based on years of employment). 
• Paid sick leave (all employees earn 1 hour of paid sick leave for every 40 hours worked in compliance with the applicable state paid sick leave law). 
• Paid holidays (based on dealership’s observed holiday policy). 
• Paid bereavement leave. 
• Opportunities for advancement. 
• All subject to eligibility requirements of the applicable benefit plan. 

Supervisory Responsibilities

• Establish departmental work schedule, balancing the workloads of all employees.
• Train all sales personnel.
• Ensure adherence to policies and procedures for the Sales Department in concert with the General Sales Manager and the General Manager.
• Assist the General Sales Manager with recruiting, interviewing, hiring and firing of employees.
• Provide appropriate training for all Sales Department employees in all areas necessary to deliver results.

Qualifications & Job Requirements

• Five years’ progressive experience within the Sales Department of a motor vehicle dealership or comparable experience managing a sales organization.
• High School Diploma or equivalent degree or greater required. 
• Knowledge and experience with sales of Harley-Davidson motorcycles and other products sold by the dealership, or the demonstrated ability to quickly learn them.
• Ability to take initiative and problem solve. 
• Knowledge and experience with sales of Harley-Davidson motorcycles and other products sold by the dealership, or the demonstrated ability to quickly learn them.
• Applicable experience in big ticket retails sales strongly preferred.
• Passion for the motorcycling lifestyle and riding community.
• Must have ability to relate with broad customer base.
• Excellent verbal and written communication skills.
• Ability to present oneself as well as the company in a professional manner. 
• Knowledge of applicable laws/policies/principles/etc. 
• Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet.
• Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus.
• Attention to detail. 
• Interpersonal skills and customer service skills required.
• Approachable, likeable, and enthusiastic personality.
• High energy level needed.
• Be self-motivated, positive, driven and helpful.
• Ability to handle confidential information responsibly.
• Great customer service, excellent personal communication, and demonstrated closing skills.
• Ability to work a flexible schedule including weekends, Holidays, and evenings.
• Must be able to work effectively with all areas of the dealership to maximize both the buying experience of the customer and the profitability of the dealership. Experience with CRM and/or computerized inventory systems, or the ability to quickly learn.
• Valid driver’s license and motorcycle endorsement. 

Physical Demands

• Requires the use of both hands. 
• Occasionally required to bend, stoop, crouch, reach, and lift 25lbs of material.
• Requires standing and/or walking for extended periods of time.
• Requires the ability to balance and push an 800+lb motorcycle. 

Working Conditions

• The noise level in the work environment is usually loud.
• Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally exposed to exhaust fumes or other airborne particles.
• Frequently works near moving mechanical parts.